Terms & Conditions

By purchasing a ticket, the purchaser hereof agrees to and accepts all conditions of acceptance contained herein and all arena / organisation rules and standards of conduct posted in or about the venue. • It is with regret that we cannot refund or exchange any tickets after purchase unless the entire event is cancelled for reasons beyond our control. • Event partners reserve the right to refuse admittance to the venue or to remove any person from the venue for reasons of public safety, any unacceptable behaviour likely to cause damage, nuisance or injury or for any breach of event partners terms & conditions. • Purchaser consents to a reasonable examination of his/her person and belongings to ensure compliance with all rules and regulations. • Unless written permission is given by the organiser this ticket cannot be used for any promotional purposes. • The event will take place ‘rain or shine’ unless otherwise indicated by event partners. Any decision to cancel the event will be taken as early as possible on the day and passengers advised accordingly. If the event is cancelled by us due to weather and patrons are unable to attend at an alternative time offered, then a refund will be considered on a case-by-case basis. • Event partners reserve the right to make reasonable alterations or changes to the programme, staging or seating of the event without prior notification & without being obliged to refund monies or exchange tickets unless such alterations or changes make the event materially different to the event that the average consumer would have expected when purchasing a ticket.• After purchase the purchaser of this ticket is responsible for its care. Ticket agents do not accept any responsibility for any loss or damage of the ticket. • All visitors must have their own valid ticket for entrance to the premises. Ticket purchaser voluntarily assumes all risk and danger of personal injury and responsibility for property loss, destruction or theft and all hazards arising from or relating in any way to the event for which this ticket is issued whether occurring prior to, during or after the event and releases the ticket issuer, the event producer, the facility, the sponsors, and all organisations involved from all liability thereafter save where and to the extent that arises from breach of contract (not due to the Force Majeure) or by the negligent act or omission of said organisations involved. • Please ensure that you have chosen the right train time and date slot for your visit and arrive in time for your train – the time shown on your ticket is the time that your train departs the station and you cannot board a later or earlier train. There will be no refunds available for late arrivals, for unused tickets and no refunds simply if the weather is inclement. • If you have been exposed to or are showing symptoms of COVID-19 you cannot attend this event, but you can log in to your Universe account and transfer your ticket to another party up to 24 hours before your train time.